At GreenPolly, we want you to feel confident in your purchase. Most items are eligible for return within 30 days of delivery, provided the package is unopened and in its original condition.

To begin the return process, please contact us at orders@biobagusa.com with your order number and reason for return. Our team will provide return instructions and guide you through the process.

Please note:

• Products must be returned unused and in their original packaging.
   
• Customers are responsible for return shipping unless the item arrived damaged or incorrect.
   
• Refunds are issued to the original payment method once the returned item is received and inspected.
   
• It may take up to 7 business days to receive your refund after we confirm the item has been returned and inspected.
   

If you have any questions about returns or refunds, don’t hesitate to reach out to our customer service team. We're here to help!