Shipping policy

Shipping Policy

At GreenPolly, we strive to get your order to you quickly and reliably. Here’s what you can expect when you shop with us.

Order Processing

• Processing Time: All orders are processed within 48 business hours (Monday–Friday, excluding holidays).

• Orders placed after business hours, on weekends, or on holidays will be processed the next business day.

Delivery Time

• Standard Delivery: Most orders arrive within 5–7 business days after shipment.

• Many customers receive their orders sooner, depending on location and carrier performance.

Shipping Rates

• Shipping rates are calculated at checkout based on order weight, size, and destination.

• Any applicable free shipping promotions will be clearly displayed at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package’s progress.

Shipping Issues

If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us at hello@greenpolly.com so we can help resolve the issue promptly.